Heat-Line is a dedicated company constantly aiming for 100% customer satisfaction. Heat-Line has a highly experienced Technical Support Team available to assist in determining the correct solution or product for your particular application requirements. Heat-Line manufactures all heating cable systems and stocks a variety in house to facilitate quick turn around times when ordering direct. Heat-Line products ship throughout Canada and the United States daily. The purchase of a product is where the support begins - not where it ends! Heat-Line offers a standard 1 year warranty on all products. Heat-Line will extend to a 5 year warranty on Heat-Line, Retro-Line, Paladin, EXT5R and EXT3T series, CARAPACE, ArcticVent and Kompensator systems when installed by a TradeCard holder (a trades person holding a license in their trade who are familiar with Heat-Line products). The reason for this is simple; Heat-Line supports jobs done by professionals to ensure proper installation and ensure customer satisfaction. Be sure to have your TradeCard Installer fill in the extended warranty form and return to Heat-Line. Locate a TradeCard Installer in your area Become a TradeCard holder (must be licensed)