1. Does Heat-Line install the products?
We are the product designers and manufacturers and we encourage installations be preformed by qualified personnel.

2. Can I order direct from Heat-Line?
YES. Heat-Line is a modern company and offers its products to everyone direct from factory. We have a complete Technical Support Team to assist you with your application requirements. Heat-Line ships throughout Canada and the United States daily. In stock products ship within 24 hours when ordered direct.

3. Does a 240 volt system use less power than a 120 volt system?
NO. It is the power rating or output that determines power consumption not the voltage.

4. If the power fails do I have to reset the unit?
NO. The unit will come back on automatically as soon as the power is restored.

5. Do Heat-Line products have to be buried?
NO. As long as the pipe is insulated it does not need to be buried. Heat-Line offers closed-cell, self-sealing polyethylene insulation sleeves for water supply line applications. Other insulations are available upon request.

6. How do I protect my pump?
We suggest you build a pump house, insulate the inside and install a small heater or two light bulbs. Place a heat retainer or "heat sink" such as a large rock, piece of steel or cast iron to help maintain heat longer during a power failure. Paladin can also be applied to the pump casing for additional protection.

7. Do you have a product to freeze-protect sewage pipes?
Yes. For sewage application we recommend Paladin or EXT5R, an external pipe freeze protection product. For pipe diameters of 2" or less, a single run of heating cable is sufficient. For larger pipe diameters we recommend a dual trace at the 4 O'clock and 8 O'clock position (longitudinally) to supply an adequate amount of heat.

8. Can you internally trace sewage pipes?
Heating cables are not approved or recommended for internal tracing of sewage pipes. Heat-Line suggests using Paladin or EXT5R, an external pipe freeze protection product.

9. Is a thermostat required on Heat-Line products?
A thermostat is not required to maintain temperature control. However, depending on system applications, or where automatic operation is preferred, a thermostat can be used to switch the system on and off to help conserve power or to duty cycle the system. Thermostats can substantially increase energy efficiency.

10. Can the system be insulated to increase efficiency?
YES. These systems work best when completely insulated, without concern of over heating. Insulation on exposed pipes is essential in severely cold weather. A comparable analysis: a well insulated home maintains heat much more efficiently than an uninsulated home.

h e a t - l i n e . . .
"The most advanced freeze-protection systems you can buy!"
If you have any questions about our products, we invite you to call anytime.